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In this case open a case to investigate further if an RMA is required for the SSD. If Flash is used for the boot up process and if NetScaler does not successfully boot, then you would see flash HD errors.The upgrade error in GUI when upgrading with insufficient free space in VAR partition is kind a misleading as does not indicate a HDD capacity issue: Others When using the command “installns” you will see an error that insufficient free space available : Typically have more than 6 GB of available space upgrades. You will need to to release some space before proceeding with the upgrade.
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VAR partition shows less than 5GB If the VAR partition has less than 5GB of available space then the firmware upgrades may fail.
DISK LED FREE HOW TO
Refer to CTX122845 - How to Verify the File System Integrity of a NetScaler. Verify the File System Integrity of a NetScaler
DISK LED FREE INSTALL
Refer to Citrix Documentation To install a hard disk drive for detailed procedure to re-seat the hard drive. If there’s a hard-drive issue, you’ll typically see error messages during boot. NetScaler is unresponsive to GUI/SSH but has Console Access We’ll need to access via the Console and reboot. If you’re not familiar with removal of files using commands, then use WinSCP to move or delete the files. The easiest way to find these files is to run commandĭu -sh /var/* | sort -nr | grep G this will print out the largest directories at the top with the format in gigabytes. NetScaler newnslog Files Not Compressed Which Results in /var Directory Getting Full), support Bundles located in /var/tmp/support, and lastly install files from previous upgrades found in /var/nsinstall. Typically, the files are newnslogs that aren’t compressed located in /var/nslog (to resolve this issue refer to CTX205014. If /var is 90% capacity, then you’ll need to check the filesystem and determine what is filling the drive. SSH Access Works but No GUI Access Go to shell and run commandĭf –h the directory you’ll investigate is /var. Errors include not allowing access to the NetScaler via GUI to not booting completely. Hard Drive errors can come in many forms and can be resolved via other ways than an RMA.
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